Your Privacy Is Our Priority

1. Introduction and Scope

odds69 ("we", "our", "platform") operates a reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, how long we retain it, and what your rights are.

By creating an account through the odds69 website or mobile service, you fully accept the terms of this Policy. If you do not agree with any part of this Policy, please do not use our services.

2. What Information We Collect

odds69 may collect the following types of information from its users:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address (required for national identity card verification).
• Payment information: bKash, Nagad, Rocket, or bank account details.
• National Identity Card (NID) or passport number (for KYC verification).
• Messages and request content sent to the support centre.

2.2 Automatically Collected Information

• IP address and device type and operating system.
• Browser type and version.
• Which pages on the site were visited and how long was spent on them.
• Login time and date.
• Transaction history: deposit, withdrawal, and betting records.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

We may receive additional identity-related information about you from identity verification service providers or payment gateway institutions, which is used primarily for fraud prevention and regulatory compliance purposes.

3. Purpose of Using Information

odds69 uses your information only for the following legitimate purposes:

• Account Management: Completing registration, login, password recovery, and account verification processes.
• Service Delivery: Providing access to betting, casino games, deposits, and withdrawals.
• Age Verification: Ensuring that only individuals aged 21 or above are using the platform.
• Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Customer Support: Resolving your issues via 24/7 live chat or email.
• Promotional Communications: Informing you about bonus offers and promotions, subject to your consent.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Obligations: Complying with applicable laws and regulations.

4. Information Sharing Policy

odds69 may share your information with limited third parties in specific circumstances. In such cases we always maintain the highest standards of data protection.

4.1 Service Provider Partners

We share information with payment processors (bKash, Nagad, Rocket, banks), identity verification providers, and cybersecurity service providers. These organizations may only use the information for the specified purpose and are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose necessary information on the basis of a court order, government directive, or a valid demand from a law enforcement authority. In such cases we will provide only the information that is legally required.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance of any such change and inform you of your rights.

4.4 When Information Is Not Shared

Outside the circumstances described above, we never transfer, sell, or rent your personal information to third parties.

5. Cookies and Tracking Technologies

The odds69 website uses cookies and similar technologies that enhance your browsing experience and help us operate our services effectively.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Help analyze site usage patterns and improve services.
• Performance Cookies: Monitor page loading speed and functionality.

5.2 Cookie Controls

You can control or disable cookies other than essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

6. Data Protection and Security

odds69 applies industry-standard technical and administrative measures to protect your personal information.

6.1 Technical Security Measures

• SSL/TLS encryption is used for all data transfers.
• Sensitive information (passwords, payment details) is stored using strong encryption.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems remain active.
• Two-Factor Authentication is available.

6.2 Administrative Security Measures

• Only authorized personnel have access to user information.
• All staff receive regular training on data protection.
• Defined procedures are in place for handling data breach incidents.

7. Data Retention Period

odds69 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law.

• Active Accounts: For the entire duration the account remains open.
• Closed Accounts: Transaction records are retained for a specified period after account closure in accordance with legal obligations.
• Support Communications: Retained for a reasonable period after the issue is resolved.
• Analytics Data: May be kept in anonymized form for an extended period.

At the end of the specified period, we securely delete your information or anonymize it so that you can no longer be identified.

8. Your Rights

As a user of the odds69 platform, you have the following rights over your own information:

8.1 Right of Access

You may request at any time to know what information we hold about you. Contact us via live chat or by email at [email protected].

8.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or fraud prevention requirements.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. Withdrawing consent does not affect the lawfulness of processing carried out prior to withdrawal.

9. Protection of Minors

odds69 strictly does not provide services to anyone under the age of 21. We actively prevent minors from registering and implement age verification processes.

If a person registers using false information and it is later found that they are a minor, their account will be immediately closed and the associated information will be securely deleted.

If you believe a minor has opened an account, please notify us immediately.

10. Policy Changes and Updates

odds69 may review and update this Privacy Policy from time to time. If changes are made, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to the registered email address for significant changes.
• Display a clear notice on the platform.

Continued use of the platform after changes have been made will indicate that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: